Delivery & Returns

Simple, written down, and the same for every customer.

Where we deliver

We deliver to every city and town in Pakistan through our courier partners. You do not need an account to order — your name, address and phone number are enough.

Delivery charges

  • Orders above Rs. 3,500 — free delivery.
  • Below Rs. 3,500, the delivery charge is shown at checkout before you confirm your order. There are no hidden charges after that.

Payment — Cash on Delivery

You pay the courier in cash when the parcel reaches you. No advance payment and no card details are needed to place an order.

Please keep the exact amount ready and check that the parcel is sealed before you pay.

365-day return

  • You can return a product within 365 days of receiving it.
  • The product must be unused, complete, and in its original packing with all accessories.
  • An unboxing video is required for every return — see the next section.
  • If the return is started more than 7 days after delivery, the return delivery charges are paid by the customer.
  • To start a return, message us on WhatsApp at 0331-5916456 with your order number, the unboxing video and a photo of the product.

Unboxing video — required for every return

Please record a video while you open the parcel. Without this video we cannot accept a return or a claim.

  • Start recording before you open anything, while the parcel is still completely packed and sealed.
  • Show the shipping label clearly in the video, so the parcel can be matched to your order.
  • Only then start opening the parcel, and keep recording until the product is fully out of the packing.
  • Record it in one go, without stopping the camera.

It takes less than a minute, and it is what lets us settle any claim quickly and fairly.

Your refund

Once the returned parcel reaches us and the product has been checked, your payment is sent back to you within 7 working days.

Damaged or wrong item

If your parcel arrives damaged, or you receive the wrong product, contact us on WhatsApp with your unboxing video and photos as soon as you open it. We will replace it or refund you — the return delivery in that case is on us.

What cannot be returned

For hygiene reasons, personal-care items that have been opened or used (for example toothbrushes, hair removers, skincare that has been unsealed) cannot be returned unless they arrived damaged or faulty.